We’ve created a list of all our most frequently asked questions to help you quickly get the answer you need. If you are unable to find an answer to your question below, please contact us and we will be sure to help you as quickly as possible.
How do I find and order the approved school uniform items?
On the home page, there is a search box to ‘find your school's uniform”, this shows all the approved school uniform for schools that have agreed to use our service. Find your school by completing one of the required fields. Using the school's postcode is the most direct and effective search option. When you have found your school, you will see all of the school uniform items approved by your school. If you select your school uniform items from this area of our website, items will have the school logo applied if applicable.
Click on the item you would like to purchase, select the colour and size required and add to your shopping basket. To select another item click continue shopping and repeat the above. When you have selected all items click Proceed to Checkout. At this stage, you will be asked to register your details and an account will be set-up for you. We always recommend subscribing to our marketing emails, so you don’t miss out on special offers and discounts. Please then proceed to the delivery address and payment section.
Once you have registered on subsequent visits you can Log in to your account and chosen school using your email address and password that you have set up at the registration stage.
The non-logoed range shows general items such as school accessories, trousers, skirts, shirts, PE clothing and a lot more. All items in this area DO NOT have the School Logo applied to them. When you select from this area you can add these items to your basket as above.
How do I pay for my order?
We accept payment by Credit Card, Debit Card or by Mail Order using the School Trends order form issued to your school with a cheque attached as payment. We shall not process any orders until we receive confirmation of payment. The prices for school uniform at the checkout stage are inclusive of VAT. Delivery is FREE on orders over £75.
Your Payment Card is debited at the time of placing your school uniform order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.
All transaction information passed between our website is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from our payment service provider are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to our payment service provider can be examined, used or modified by any third parties attempting to gain access to sensitive information. For detailed information on website security please see our Terms & Conditions.
Delivery policy and timescale for delivery?
The current turnaround time on our core range is within 28 days. Non-standard products may take longer. We do our best to get your school uniform to you as soon as possible and as a result, some orders may arrive earlier.
School uniform items supplied are subject to availability of stocks at the date of your order. If you are ordering more than one item, your garments may be sent to you in multiple deliveries.
For schools - FREE delivery on orders of 6 garments or more. Orders less than 6 garments are subject to a delivery charge of £4.95 (including VAT).
For parents - Depending on your schools chosen service, your order can be delivered to the school, your home or your work address. Your available delivery options will be displayed to you at the checkout stage. Your order will arrive by either Royal Mail or a tracked parcel delivery service with email updates informing you of the delivery date. Delivery is FREE on orders over £75 whereas orders less than £75 are subject to a delivery charge of £3.99 (including VAT).
To view our General Terms and Conditions please click here.
Schools that offer delivery to school for online parent orders - this option may be switched off while schools are closed during the summer. This will be switched back on for deliveries later in September. When your school uniform order is posted we send you an email letting you know that your order is with the courier.
Holiday deliveries - schools only
Schools requiring delivery during the school holidays must provide details at the time of order, otherwise delivery will be to your school on the first day of term. Orders in storage for delivery on the first day of term CANNOT be retrieved during the holiday period. Please allow for our Christmas shutdown.
In no event shall we be liable for any damages or penalty for any delay in delivery.
Normal delivery terms on our standard products are:
January to May, October to December
June, July, August, September
Please Note: Non-standard products may take longer.
Can I track my order from being placed to delivery?
You can track your order by logging in to your account, selecting ‘My Orders’ and then clicking ‘View Details’ of the order you want to track. The status of your order will be indicated as follows:
Incomplete Payment – something has happened at the payment stage – please contact us
Awaiting Payment – you have selected to send your order by post with a cheque attached. When we have received your order we move it to the processing stage.
New Order – your order is in the system and all OK.
Processing – we have accepted your order. You will receive an email confirming this.
Picking – your order has been passed to the warehouse for picking.
Production – your order is in the production queue waiting to have the logo applied.
Awaiting Dispatch – your order is in our goods out area waiting for the courier to collect.
Dispatched – your order has been dispatched. You will receive an email confirming this and information on courier tracking.
Cancelled – you have contacted us and asked for your order to be cancelled. You will receive an email confirming this.
How do I query an order that has been placed?
What happens if an item is out of stock?
We will send you an email giving you a forecast delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.
Your right to cancel
If you have submitted your school uniform order and received your confirmation email from School Trends, you can still cancel your order if it is in the Payment or New Order stage. Please reply to the order confirmation email and mark it ‘CANCEL MY ORDER’ in the subject line. Please ensure you supply your name, invoice address postcode, the product ordered and order number on the email.
If you have lost your confirmation email get in touch by emailing us at firstname.lastname@example.org and quoting your order number. If you wish to cancel your order after the processing/ production stage, you will need to wait until you receive your school uniform order and then follow our Returns procedure below. On cancellation, for whatever reason, you must return to us the Goods we have delivered to you.
What do I do if incorrect, defective or damaged goods are delivered?
In the unlikely event that you receive school uniform items which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. This is provided that you notify us of the problem by emailing us within 3 working days of delivery of the goods plus return them to us if we request you to. This does not affect your statutory rights.
How do I return an item?
If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 14 days of delivery for a full refund. Please note: Items bearing a personalised name or initials can only be returned if the item is found to be faulty. If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
- If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
- Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
- When you are at the Post Office, we recommend the following procedure:
(a) for returning school uniform items with a value less than £75: Post using standard 1st Class and obtain a proof of posting receipt. We cannot be held responsible for items that fail to reach us without proof of posting receipt.
(b) for returning school uniform items with a value more than £75: Post using Special Delivery and obtain a validated proof of posting receipt. We cannot be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
- We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.
Please note: postage will be charged at the normal rate.
School Trends ensures our garments have VAT applied on the right items. VAT legislation states that "Children's garments, irrespective of size, that bear a prominent logo or badge identifying them as part of the official uniform of school catering exclusively for children under 14 years of age may be supplied at zero rates." Garments destined for adults (parents or staff) will be subject to VAT at the standard rate. Please inform our Customer Support Team if decorated garments are destined for adults. Non decorated garments in sizes shown with * will be subject to VAT irrespective of the being for children or adults. Items such as bags will have VAT applied as these are not classed as garments. If a garment stretches, then VAT may apply to smaller sizes, for example, Shadow Stripe Shorts VAT starts from 30/32 which is measured for a 10/13 but this is due to the stretch in the garment. VAT on additional logos does not apply to zero-rated garments.
Looking after your new school uniform
It's important to look after your new school uniform, so we've put together some general wash care instructions to keep it looking it's best. We test all our garments before introducing them into our range, here are our wash care tips for you.