TERMS AND CONDITIONS
As a School Trends customer and using this Website you acknowledge that you have read, and you agree to these Terms and Conditions. We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. We would advise all users of this Website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the Website after a change has been posted will signify the user's acceptance of the modified Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Website.
SHOPPING ON THE WEBSITE
The following Terms and Conditions apply to how we supply any school uniform displayed for sale on our Website which you purchase through our Website. Nothing in these Terms and Conditions affects your statutory rights. The information, service and school uniform on this Website are intended for use by residents of the UK only and are not aimed at or intended for use by residents of any other jurisdiction.
All orders for school uniform items and each delivery of items made under an order are divisible and shall be deemed to arise from a separate contract, and shall be invoiced separately and shall be payable in full without deduction or set-off per the terms of payment under these Terms and Conditions.
When schools order excess amounts of plain stock in error, we reserve the right to pass on our suppliers re-stocking fee including postage. The school will be responsible for returning the items at their own cost.
The prices for school uniform at the checkout stage are inclusive of VAT. Delivery is £4.95 Inc. VAT on all school uniform orders under the value of £50 including VAT. Delivery for orders of £50 or more is free.
The placing of school uniform products on our Website is an invitation to accept offers for school uniform products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your school uniform order (whether the order has been confirmed and the credit card been charged).
If a school uniform product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the school uniform product at the correct price or cancelling your school uniform order. If you confirm you want the product at the corrected price, we will deliver the product to you. If payment has been charged for the purchase and you cancel your order we will, on the return of the Goods, issue a refund.
We accept payment by Credit Card, Debit Card or by Mail Order using the school uniform order form issued to your school with a cheque attached as payment. All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required. We shall not process any school uniform orders until we receive confirmation of payment.
Your Payment Card is debited at the time of placing your school uniform order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.
All transaction information passed between you and our website is encrypted. All payment information is passed directly to our payment provider PayPal who adhere to the highest security standards for encrypted data transfer and storage. You can be completely assured that nothing we pass to PayPal’s servers can be examined, used, or modified by any third parties attempting to gain access to sensitive information.
The current turnaround time on our core range is within 21 days. Non-standard products may take longer. We do our best to get your school uniform to you as soon as possible and as a result, some orders may arrive earlier.
Delivery to parents for most uniform orders uses a tracked service with email updates informing you of the delivery date, occasionally we use Royal Mail for smaller orders. Delivery is FREE on orders of £50 or over including VAT. Orders less than £50 including VAT are subject to a delivery charge of £4.95 (including VAT). If sent by Royal Mail your postman will attempt one delivery and will leave you a card so that you can contact them and arrange a redelivery or to collect it from your local Royal Mail depot.
School uniform items supplied are subject to availability of stocks at the date of your order. If you are ordering more than one item, your school uniform may be sent to you in instalments if certain items are out of stock. In no event shall we be liable for any damages or penalty for any delay in delivery.
YOUR RIGHT TO CANCEL
If you have submitted your school uniform order and received your confirmation email from School Trends, you can still cancel your order if it is in the Payment or New Order stage. Please reply to the order confirmation email and mark it ‘CANCEL MY ORDER’ in the subject line. Please ensure you supply your name, invoice address postcode, the product ordered and order number on the email.
If you wish to cancel your order after the processing/ production stage, please refer to the Returns Policy. On cancellation, for whatever reason, you must return to us the Goods we have delivered to you.
If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 14 days of delivery for a full refund.
In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution.
Please note: Items bearing a personalised name or initials in addition to the school logo can only be returned if the item is found to be faulty.
If you require a replacement item, we advise you to make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
- If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
- Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
- When you are at the Post Office, we recommend the following procedure:
(a) for returning school uniform items with a value less than £75: Post using standard 1st Class and obtain a proof of posting receipt. We cannot be held responsible for items that fail to reach us without proof of posting receipt.
(b) for returning school uniform items with a value more than £75: Post using Special Delivery and obtain a validated proof of posting receipt. We cannot be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
- We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.
Please note: postage will be charged at the normal rate.
WHAT DO I DO IF INCORRECT, DEFECTIVE OR DAMAGED GOODS ARE DELIVERED?
In the unlikely event that you receive school uniform items which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. This is if you notify us of the problem by emailing us within 3 working days of delivery of the goods plus return them to us if we request you to. This does not affect your statutory rights.
If we fail to meet our high standards of customer service please do not hesitate to contact us by email to firstname.lastname@example.org We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf to retain your valued custom.
We use PayPal as our payment service provider (PSP). It is our top priority to ensure that our customers’ transaction data is always kept secure.
All transaction information passed between you and our website is encrypted. All payment information is passed directly to our payment provider PayPal who adhere to the highest security standards for encrypted data transfer and storage.
You can be completely assured that nothing we pass to PayPal’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
The Service is provided by PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) ("PayPal") to registered users in the European Economic Area.
PayPal is duly licensed in Luxembourg as a bank (or “credit institution” in legal terms). PayPal is under the prudential supervision of the Luxembourg financial regulatory authority, the Commission de Surveillance du Secteur Financier or CSSF.
ABOUT PAYPAL ENCRYPTION AND DATA STORAGE
End-to-end encryption is an important element in helping to keep your data and PayPal transactions secure. PayPal employs a team of security and compliance experts dedicated to implementing and educating customers on industry standards.
PAYPAL DATA PROTECTION
PayPal complies with stringent requirements for data protection while in transit and at rest such as PCI-DSS. In addition to industry and regulatory encryption requirements, PayPal’s Information Security Policies and Controls are reviewed by independent third parties to the following industry standards and guidelines: American Institute of Certified Public Accountants SSAE16 SOC1, AT101 SOC2, Sarbanes-Oxley.
When you register or log in to PayPal from your computer or mobile device, PayPal makes sure you’re connecting with TLS 1.0 or higher and only make HTTPS connections (HSTS). Strong TLS configurations are the current industry standard for trusted communication channels and allow your information to transmit across the internet securely. Only allowing HTTPS connections helps to reduce your susceptibility to some passive and active attacks.
PayPal blocks payments that appear to them to have serious security problems or to be fraudulent. Sometimes, rather than blocking, PayPal delays a payment to investigate it further.
European laws on payment security require PayPal to identify you through two separate means for certain activities such as sending money or changing your account set-up. For example, if you log in originally with a password, PayPal may also check your device, and can usually do that in the background without involving you.
If you are using a card to fund your payment, the bank that issued the card to you also has a responsibility to identify you. They may do this using 3D Secure, which will ask you for a password.
3D Secure: A process prescribed by card associations (such as Visa and MasterCard) to enable a card issuer to confirm the identity of a person using a card issued by that issuer. 3D Secure uses a password recognised by the issuer (not PayPal) to confirm that the person entering the password is the cardholder known to the issuer. 3D Secure is a generic term; Verified by Visa and MasterCard SecureCode are trade names for 3D Secure.
HOW DOES PAYPAL PROTECT YOUR DATA?
PayPal maintains technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to their data centres, and information access authorisation controls. Your PayPal password or PIN are recorded in encrypted form in their system and are not accessible to PayPal staff.
Personal information will only be collected with your consent. Your personal information (which includes your name, address and any other details you provide to us which identify you as an individual) will be processed by us.
We will use your information to administer our relationship with you, such as:
Fulfilling orders placed by you; email/telephone numbers supplied to a courier company to ensure timely delivery; processing any other transactions authorised by you; informing you of special offers; undertaking product or customer research/development and providing other marketing information to you which we think you may find of interest. If you do not wish to receive any marketing information you may request that your details are excluded from any promotional activity by sending an email to email@example.com
To request any information we have about you, and to correct any details, please write to:
The Data Protection Officer, School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL
USE OF WEBSITE CONTENT
Please do not use the Website in any way that may infringe the intellectual property rights contained in the Website without our express permission (although you may download and print out pages from the Website for the sole purpose of viewing for your personal information).
LIMITATION OF LIABILITY
In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to repairing or supplying the goods again or refunding the amount paid by you in respect of the Goods purchased.
Our aggregate liability in respect of all causes of action arising out of or in connection with the goods purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all), including for the loss or damage to Goods whilst in transit, will not exceed an amount equal to the value of the Goods delivered to you under these Terms and Conditions.
Save in respect of death and personal injury we shall not be liable (whether in contract, tort (including negligence) or otherwise) for any claim arising under or in connection with goods purchased from the Website or your use of the Website unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
LAW AND JURISDICTION
These Terms and Conditions will be governed by and construed by the laws of England and Wales. Disputes arising about this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Certain provisions contained in these Terms and Conditions may be disallowed by the laws of the country from which you are accessing the Website. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected. A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by School Trends. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by School Trends.
We shall not be liable to you for any delay in, or failure of, the performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: an act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
DISCLAIMER OF CONTENT
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at the user's own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from the Website.
The information contained in the Website has not been written to meet your requirements and it is your sole responsibility to satisfy yourself before ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions.
Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.
We shall not be liable to you for any of the following whether arising from any claim arising out of or in connection with the use of the Website including without limitation under any tort including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement, under any statute or otherwise: any indirect, special or consequential losses; in respect of losses or damages arising out of changes made to the content of this Website by unauthorised third parties; any loss of business, data, profits, revenue, goodwill, use or anticipated savings; or loss or damage to your, or any third party's data or records.
Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.
OWNED AND OPERATED BY
This is the School Trends website (https://www.schooltrends.co.uk) which is owned, operated and maintained by Barlow Park Ltd trading as School Trends. We are registered in England under company number 11741620 and we operate from 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL