FAQs

There are several payment option including credit/debit cards, Google Pay, Klarna and Shop Pay. Your account will be debited at the time of placing your order.

If you choose to pay with Klarna, you’ll have the option to either Pay in 3 – spreading the cost across three interest-free instalments – or Pay in 30 Days, giving you the flexibility to pay later. Klarna will guide you through the process at checkout and will send you reminders when payments are due. Klarna is subject to eligibility and terms, and you must be over 18 to use their services. For more information, visit www.klarna.com/uk.

We aim to dispatch all orders as quickly as possible, and usually within 15 days for our core uniform.

Note:Once an order is with our packing and dispatch teams, delivery details can’t be changed. All items are subject to stock availability and larger orders may arrive in more than one delivery.

Parents and Schools
Orders are sent via a tracked courier with email updates.
FREE delivery on orders over £50 (Mainland UK) and over £100 (Northern Ireland). Orders below this are £4.99 for Mainland UK and £10 for Northern Ireland.

Schools - deliveries during the holidays
Holiday deliveries must be requested, and an alternative address provided when ordering. Otherwise, delivery will be made on the first day of term. Please allow for our Christmas shutdown.

You can track your order by logging in to your account and clicking on Orders. Once your order is dispatched, please use the tracking link provided on your dispatch email to track your parcel’s progress

For any questions relating to your order please email us at [email protected]

Order Changes & Cancellations

Please note that once an order has been placed and is In Progress, it cannot be changed or cancelled. At this stage, it is processed alongside hundreds of other orders, making it impossible to isolate.

Once your order has been received, you may return it for adjustments. Please refer to our Returns Policy for further instructions.

When an item is out of stock, and may delay your order beyond it's due date, we will send you an email giving you a forecasted delivery date. You may be asked if you are happy to wait until the item is back in stock, or whether you would be happy to receive an alternative.

Where unforeseen circumstances arise, or the delays from our supplier are much longer than anticipated, we may take the decision to substitute the affected garments with a suitable alternative, ensuring the best colour match available.

Although it is not our usual practice to substitute stock, in extreme circumstances we believe it is better to provide a suitable alternative rather than leave our customers without garments, especially at the start of term.

If your order is in the Unfulfilled stage, you can still cancel. Reply to your confirmation email with 'CANCEL MY ORDER' in the subject line, including your name, postcode, product(s) and order number. If you've lost your confirmation email, contact us at [email protected] with your order number.

Once your order is passed to our picking or production teams, cancellation may not be possible.

Personalised items cannot be cancelled, returned or exchanged once production has begun as these are made specifically for you and cannot be resold. The only exception is if your item arrives faulty or doesn't match what was ordered, in which case please contact us at [email protected] and we'll put it right.

In the unlikely event that you receive your order and the items are:
• not what you ordered
• missing
• damaged or defective
• or are of a different quantity to that stated on your order form
•
We shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question.
This is provided that you notify us of the problem by emailing us within 5 working days of receipt of the goods and returning them if requested. In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution. This does not affect your statutory rights.

If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its unused, re-saleable condition with the original tags and packaging within 14 days of delivery for a full refund. You will be responsible for the cost of returning the items back to us.

In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution.

Please note: Items bearing a personalised name or initials in addition to the school logo can only be returned if the item is found to be faulty.  If you require a replacement item, we advise you to make a separate order online since this will ensure the fastest delivery time.

Download a Returns Form

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

1. If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
2. Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
3. When returning an order to us, we recommend using Royal Mail 2nd Class Tracked to ensure your parcel reaches us safely. The cost for this service is approximately £4.05.The cost of your return postage will be refunded if:

• The items you received were faulty.
  
• The wrong items were sent to you due to an error on our part.
  
  We are unable to refund the return postage cost for items sent back for an exchange/unwanted items. For all returns, it is essential to obtain a proof of posting receipt from the Post Office. We cannot be held responsible for items that fail to reach us without this proof of posting.

1. We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.

Please note: postage will be charged at the normal rate.

NB: Should your order be returned to us due to a failed delivery attempt by Royal Mail or our courier service, we will only re-attempt one more despatch free of charge.  If you do not wish to pay for your order to be redelivered after this attempt we will refund your order minus the original postage charge.  

School Trends works with our suppliers to ensure our garments have VAT applied on the right items. VAT is applied at UK standard rate. If a garment stretches, then VAT may apply to smaller sizes, for example, Shadow Stripe Shorts VAT starts from 30/32 which is measured for a 10/13 but this is due to the stretch in the garment. Where a garment is zero-rated this also applies to the logo(s).