How do I return an item?
If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its unused, re-saleable condition with the original tags and packaging within 14 days of delivery for a full refund. You will be responsible for the cost of returning the items back to us.
In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution.
Please note: Items bearing a personalised name or initials in addition to the school logo can only be returned if the item is found to be faulty. If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
- If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
- Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
- When you are at the Post Office, we recommend the following procedure:
(a) for returning school uniform items with a value less than £75: Post using standard 1st Class and obtain a proof of posting receipt. We cannot be held responsible for items that fail to reach us without proof of posting receipt.
(b) for returning school uniform items with a value more than £75: Post using Special Delivery and obtain a validated proof of posting receipt. We cannot be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
- We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.
Please note: postage will be charged at the normal rate.