How do I return an item?
If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its unused, re-saleable condition with the original tags and packaging within 14 days of delivery for a full refund. You will be responsible for the cost of returning the items back to us.
In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution.
Please note: Items bearing a personalised name or initials in addition to the school logo can only be returned if the item is found to be faulty. If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
- If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
- Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
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When returning an order to us, we recommend using Royal Mail 2nd Class Tracked to ensure your parcel reaches us safely. The cost for this service is approximately £4.05.
The cost of your return postage will be refunded if:
The items you received were faulty.
The wrong items were sent to you due to an error on our part.
We are unable to refund the return postage cost for items sent back for an exchange/unwanted items.
For all returns, it is essential to obtain a proof of posting receipt from the Post Office. We cannot be held responsible for items that fail to reach us without this proof of posting.
- We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.
Please note: postage will be charged at the normal rate.
NB: Should your order be returned to us due to a failed delivery attempt by Royal Mail or our courier service, we will only re-attempt one more despatch free of charge. If you do not wish to pay for your order to be redelivered after this attempt we will refund your order minus the original postage charge.