FAQs

There are several ways for you to check out with your order, you can use credit/debit cards, google pay and even Klarna. Your account will be debited at the time of placing your schools order.

If you choose to pay with Klarna, you’ll have the option to either Pay in 3 – spreading the cost across three interest-free instalments – or Pay in 30 Days, giving you the flexibility to pay later. Klarna will guide you through the process at checkout and will send you reminders when payments are due. Klarna is subject to eligibility and terms, and you must be over 18 to use their services. For more information, visit www.klarna.com/uk.

Our core uniform range is usually dispatched within 15 days. Non standard items may take a little longer. Orders sometimes arrive sooner.

Note: Once an order has entered packing and dispatch, delivery details can’t be changed. All items are subject to stock availability and larger orders may arrive in more than one delivery.

Parents
Delivery options (school, home or work) are shown at checkout, depending on your school’s setup. Orders are sent via a tracked courier with email updates.
FREE delivery on orders over £25 (Mainland UK) and over £100 (Northern Ireland). Orders below this are £4.99.

Schools
FREE delivery on orders of 6 garments or more. Orders under 6 garments are £4.99.

School holidays
Holiday deliveries must be requested when ordering. Otherwise, delivery will be made on the first day of term. Please allow for our Christmas shutdown.

Seasonal times
October to May: up to 15 days
June to September: up to 21 days

You can track your order by logging in to your account, selecting ‘My Orders’ and then clicking ‘View Details’ of the order you want to track.

For any questions relating to your order please email us at [email protected]

Order Changes & Cancellations

Please note that once an order has been placed and has entered Picking or Production, it cannot be changed or cancelled. At this stage, it is processed alongside hundreds of other orders, making it impossible to isolate.

Once your order has been dispatched and received, you may return it for adjustments. Please refer to our Returns Policy for further instructions.

When an item is out of stock, and may delay your order beyond it's due date, we will send you an email giving you a forecasted delivery date. You may be asked if you are happy to wait until the item is back in stock, or whether you would be happy to receive an alternative.

Where unforeseen circumstances arise, or the delays from our supplier are much longer than anticipated, we may take the decision to substitute the affected garments with a suitable alternative, ensuring the best colour match available.

Although it is not our usual practice to substitute stock, in extreme circumstances we believe it is better to provide a suitable alternative rather than leave our customers without garments, especially at the start of term.

If you have submitted your school uniform order and received your confirmation email from School Trends, you can still cancel your order if it is in the Payment or New Order stage. Please reply to the order confirmation email and mark it ‘CANCEL MY ORDER’ in the subject line. Please ensure you supply your name, invoice address postcode, the product ordered and order number on the email.

If you have lost your confirmation email get in touch by emailing us at [email protected] and quoting your order number. If you wish to cancel your order after the processing/ production stage, you will need to wait until you receive your school uniform order and then follow our Returns procedure below. On cancellation, for whatever reason, you must return to us the Goods we have delivered to you. 

In the unlikely event that you receive your order and the items are not what you ordered, missing, damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. This is provided that you notify us of the problem by emailing us within 5 working days of receipt of the goods, returning them to us if requested by us. In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution. This does not affect your statutory rights.

If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its unused, re-saleable condition with the original tags and packaging within 14 days of delivery for a full refund. You will be responsible for the cost of returning the items back to us.

In the event where a mistake has been made, please attach any relevant photos or documentation to ensure a swift and accurate resolution.

Please note: Items bearing a personalised name or initials in addition to the school logo can only be returned if the item is found to be faulty.  If you require a replacement item, we would advise you to make a separate order online since this will ensure the fastest delivery time.

Download a Returns Form

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

1. If you need to return item(s) to School Trends please return all the paperwork you received and include a reason for the return.
2. Wrap the school uniform item securely, reusing the original packaging wherever possible and address it to School Trends, 9 Holbrook Enterprise Park, Enterprise Way, Sheffield, S20 3GL.
3. When returning an order to us, we recommend using Royal Mail 2nd Class Tracked to ensure your parcel reaches us safely. The cost for this service is approximately £4.05.The cost of your return postage will be refunded if:

• The items you received were faulty.
  
• The wrong items were sent to you due to an error on our part.
  
  We are unable to refund the return postage cost for items sent back for an exchange/unwanted items. For all returns, it is essential to obtain a proof of posting receipt from the Post Office. We cannot be held responsible for items that fail to reach us without this proof of posting.

1. We will notify you via email when we have processed your return and refunded you the value of the uniform item(s). This may take up to 10 working days from receipt of the returned item.

Please note: postage will be charged at the normal rate.

NB: Should your order be returned to us due to a failed delivery attempt by Royal Mail or our courier service, we will only re-attempt one more despatch free of charge.  If you do not wish to pay for your order to be redelivered after this attempt we will refund your order minus the original postage charge.  

School Trends ensures our garments have VAT applied on the right items. VAT legislation states that "Children's garments, irrespective of size, that bear a prominent logo or badge identifying them as part of the official uniform of a school catering exclusively for children under 14 years of age may be supplied at zero rates." Garments destined for adults (parents or staff) will be subject to VAT at the standard rate. Please inform our Customer Support Team if decorated garments are destined for adults. Non decorated garments in sizes shown with * will be subject to VAT irrespective of the being for children or adults. Items such as bags will have VAT applied as these are not classed as garments. If a garment stretches, then VAT may apply to smaller sizes, for example, Shadow Stripe Shorts VAT starts from 30/32 which is measured for a 10/13 but this is due to the stretch in the garment. VAT on additional logos does not apply to zero-rated garments.