Our Terms & Conditions...
When ordering from us, we have a few terms and conditions that we need you to know about. If you have any further queries about our other products and services please do not hesitate to get in touch with us.
Our Quality Guarantee...
Here at School Trends, we always aim to uphold the highest standards of quality in our products. Although rare, if you do receive damaged or faulty products, please contact us immediately to organise a refund or replacement. Please be aware that we cannot accept returns for decorated products unless they are found to be faulty.
Here at School Trends, we are more than happy to send you samples of our plain garments in a range of colours. All we ask is that you return the samples to us using our pre-paid postage within 30 days. If you decide to keep the samples we will charge you accordingly. Please get in touch with us to order your samples today.
Current legislation states that "children's garments, irrespective of size, that bear a prominent logo or badge identifying them as part of the official uniform of schools catering exclusively for children under 14 years of age, may be supplied at zero rate."
Any garments that are for adult use (e.g. parents and/or staff) are subject to the standard rate of VAT.
At the time of order please ensure you state whether the decorated garments are for child or adult use so that the correct VAT rate can be calculated.
Minimum Order Quantities...
- First order - 20 garments
- Repeat order – 6 garments
- Styles, colours and sizes of garments can be mixed but must bear the same style of decoration
- Rugby Shirts – 10 garments
- Badges – Minimum of 20
- Leavers & Events Items – 10 garments
- All orders must bear the same logo and style of decoration.
All orders for school uniform items and each delivery of items made pursuant to an order are divisible and shall be deemed to arise from a separate contract, and Shall be invoiced separately and shall be payable in full without deduction or set off in accordance with the terms of payment under these Terms and Conditions.
As standard (unless otherwise stated) all of our products include the cost of one decoration.
Additional logos are subject to an additional charge:
- Embroidered - £1.75+VAT
- Printed - £1.00+VAT
- Transfers* - £1.75+VAT
Transfers are only available on certain products due to the nature of the decoration process. Please contact us to discuss this further. If you simply want to order plain stock we offer a reduction of £1.00 from the decorated price detailed in our latest brochures or online.
- For any extra decorations (e.g. trips, clubs and commemorative logos) you wish to place on your products the following charges will apply for the design and development of your logo:
- Embroidered - £15+VAT (design and development of logo) (Maximum stitch count 10,000 stitches)
- Printed - £10+VAT (design and development of logo)
- Transfers - £10+VAT (design and development of logo)
School Trends are PCI compliant for taking on-line orders and taking payments via credit card terminals over the phone in person.
PLEASE BE ADVISED THAT ALL ORDERS WILL TAKE UP TO 21 DAYS FOR DELIVERY. THIS IS DUE TO THE VOLUME OF ORDERS CURRENTLY IN THE SYSTEM.
All orders are normally delivered within 14 days throughout the year.
If, at your request, we agree to hold some or all of school uniform items in storage at our premises ("the Stored Goods"), each batch of Stored Goods will be deemed delivered (and the risk in, including in respect of loss of or damage to, that batch of Stored Goods shall pass) to you at the date and time of commencement of such storage of that batch of Stored Goods.
For the avoidance of doubt and notwithstanding the storage at our premises of the Stored Goods, save only as set out in this condition, all of the remaining Terms and Conditions of sale remain unaffected by this condition and shall continue to apply (including, without limitation, the provisions relating to price, invoicing and payment terms).
Telephone Calls to Head Office
All phone calls to head office will be recorded for training and quality purposes.