Comprehensive Quality Guarantee
We always aim to uphold the highest standards of quality in our products. Although rare, if you do receive damaged or faulty products, please contact us immediately and we will work to reach a resolution
All orders for school uniform items and each delivery of items made pursuant to an order are divisible and shall be deemed to arise from a separate contract, and shall be invoiced separately and shall be payable in full without deduction or set off in accordance with the terms of payment under these Terms and Conditions.
Minimum Order Quantities
• First order - 20 garments
• Repeat order – 6 garments
Styles, colours and sizes of garments can be mixed but must bear the same style of decoration
Garments Subject to Special Order Terms
Some garments are subject to special order terms, with different minimum orders quantities and extended delivery. These products include Trimmed Blazers, Trimmed Skirts, Striped Knitwear, ST Sport, Rugby Shirts, Sew on badges and the Tartan range.
Please contact us for further information.
Standard school logos are originated FREE of charge with your first order or when opening a new direct to parent website.
As standard (unless otherwise stated) all of our products include the cost of one logo. Additional logos are subject to an additional charge:
• Embroidered - £1.75+VAT
• Printed - £1.00+VAT
For any extra logos (e.g. trips, clubs and commemorative logos) you wish to place on your products the following charges will apply for the design and development of your logo:
- £15+VAT (design and development of logo) (Maximum stitch count 10,000 stitches)
Add Names onto Uniform
To add individual names or initials to any garment it is £2.75+VAT (where applicable) per garment, per name.
Minimum order of 10 garments (can be different name and different garment/sizes). Origination charge applies please contact us for more information.
Orders are currently taking up to 14 days for delivery on our standard products. Non-standard products may take longer. During the months of June, July, August and September please allow up to 21 days for delivery.
Schools requiring delivery during the school holidays must provide details at the time of ordering, otherwise delivery will be to your school during the first week of term. Orders in storage for delivery on the first week of term CANNOT be retrieved during the holiday period.
Please allow for our Christmas shut down.
If, at your request, we agree to hold some or all of school uniform items in storage at our premises ("the Stored Goods"), each batch of Stored Goods will be deemed delivered (and the risk in, including in respect of loss of or damage to, that batch of Stored Goods shall pass) to you at the date and time of commencement of such storage of that batch of Stored Goods.
For the avoidance of doubt and notwithstanding the storage at our premises of the Stored Goods, save only as set out in this condition, all of the remaining Terms and Conditions of sale remain unaffected by this condition and shall continue to apply (including, without limitation, the provisions relating to price, invoicing and payment terms).
We are more than happy to send you samples of our garments in the styles and colours of your choice (without a logo). Sample orders with 3 or less garments are sent free of charge. Orders with more then 3 garments will be sent with an invoice and instructions on how to return FREE of charge. Return your sample(s) within 30 days and your invoice will be credited.
Current legislation states that "children's garments, irrespective of size, that bear a prominent logo or badge identifying them as part of the official uniform of schools catering exclusively for children under 14 years of age, may be supplied at zero rate." Any garments that are destined for adults (e.g. parents and/or staff) are subject to the standard rate of VAT.
VAT legislation states that garments in adult sizes are subject to VAT irrespective of whether they are supplied to a child or an adult. In the case of school uniform bearing a school logo the adult size garment is still subject to VAT unless the school caters exclusively for children below 14 years of age.
VAT applies on garment sizes marked with *.
Non-decorated garments in sizes shown with a * will be subject to VAT irrespective of them being for children or adults. Items such as bags will have VAT applied as these are not classed as garments. If a garment has a lot of stretch, then VAT may apply to smaller sizes, for example, Shadow Stripe Shorts VAT starts from 30/32” which is measured for a 10/13 years but this is due to the stretch in the garment. VAT on additional logos is not applicable to zero rated garments.
At the time of ordering please ensure you state whether the decorated garments are for child or adult use so that the correct VAT rate can be calculated.
School Trends are PCI compliant for taking on-line orders.
Telephone Calls to Head Office
All phone calls to head office will be recorded for training and quality purposes.
How Do I Return An Item?
If for any reason you are unhappy with any school uniform item that you have purchased from us, you can return the item to us in its original condition within 14 days of delivery for a full refund. If you are a school, please contact your account manager directly, or our customer service team and we will work to resolve this with you.
What Do I Do If Incorrect, Defective Or Damaged Goods Are Delivered?
In the unlikely event that you receive school uniform items which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. This is provided that you notify us of the problem by emailing us within 3 working days of delivery of the goods plus return them to us, if we request you to. This does not affect your statutory rights.